Cancellation and Refund Policy

Subscription Cancellation

You can cancel your MockQL subscription at any time through your account dashboard. Once you cancel, you'll maintain access to paid features until the end of your current billing period.

Your subscription can be cancelled from your account settings page
Cancellation will take effect at the end of your current billing cycle
After cancellation, your account will be downgraded to the Free tier

Refund Process

We offer refunds under specific circumstances within 14 days of purchase. Refunds are processed to your original payment method within 5-7 business days.

Refund Eligibility:

New subscribers: Full refund within 14 days of initial purchase
Service unavailability: Prorated refund for extended downtime (24+ hours)
Billing errors: Full refund for incorrect charges

Non-refundable Circumstances

The following situations are not eligible for refunds:

Subscription cancellations after the 14-day trial period
Feature dissatisfaction after the trial period has expired
Unused subscription time after the 14-day refund window
Accounts terminated for Terms of Service violations

How to Request a Refund

To request a refund, please contact our support team with your account details and reason for requesting a refund. We typically process refund requests within 2-3 business days.

Last updated: 4/5/2025